Management - Software - Provision the Softphone

Step 1:  Find the Phone Icon

This is located in the lower right-hand corner of the screen (by the clock) in the system tray.

 

 

Step 2:  Open the Provision Screen

Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.

Step 3:  Click Next

Once the Provisioning Wizard opens, click Next.

 

 

Step 11:  Wait for Query

The Wizard will now query the DHCP server.  Wait about 10 seconds for this to finish.

 

 

Step 12:  Confirm Provisioning Server

Be sure that “Configure Settings” is selected, and the Phone Provisioning Server is set to ims-i3-c1.rmg.local (this should be set by default).  Once the proper server is inputted, click Next.

 

 

Step 13:  Select Network Adapter

On the next screen, make sure the 2nd option (I use a VPN…) is selected.  In the two drop downs that appear after selecting the 2nd option, make sure both items say "Check Point Virtual Network Adapter".

This tells the phone which network the phone server is located on.  If this is not set properly, the phone will not work.  This is the setting most likely to get changed, as it will revert to the wrong adapter if there are any network issues.  Both drop downs must be set to the entry that says "Check Point Virtual Network Adapter".

 

 

Step 14: Click Finish

Click on Finish.  The softphone is now provisioned.

 

 

 

 

If any information is incorrect or out-of-date, please notify the Technical Support team at workfromhome@imkgp.com.