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TECH SUPPORT

Audio

No Audio

Dial Call Failed
 

Network

Modem Reboots
 

Windows

How to Copy and Paste

Saving Documents to Google Drive

Saving Documents to Hard Drive

Minimizing, Maximizing, Moving and Resizing

How To Take and Send Screenshots

 

Check Point VPN

How to restart Check Point VPN
 

Slack

How to download documents from Slack

How to send documents from Slack
 

Gmail

How to download documents from Gmail

How to send documents from Gmail
 

Google Documents

How to edit documents
 

Processes

How to ensure they are properly set up prior to shift checkpoint & softphone testing (use dialpad dial your own ph# if it rings your good)
 

 Fixes

SIP Softphone

How to Provision the Softphone
 

Windows 10

Check the volume level in Windows

Restart All Applications
 

Hardware

Replug the Headset