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TECH SUPPORT

Audio

No Audio

Dial Call Failed
 

Network

Modem Reboots
 

Windows

Saving Documents to Google Drive

Saving Documents to Hard Drive

How to position 2 or 3 documents on one screen by changing the size of that document's window.    

How to take a Screenshot/Snippet & send the same via email or Slack.

How to close down “client” and start it up again
 

Slack

How to download documents from Slack
 

Google Documents

How to edit documents
 

Processes

How to ensure they are properly set up prior to shift checkpoint & softphone testing (use dialpad dial your own ph# if it rings your good)
 

 Fixes

SIP Softphone

How to Provision the Softphone
 

Windows 10

Check the volume level in Windows

Restart All Applications
 

Hardware

Replug the Headset