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TECH SUPPORT

Audio

No Audio

Dial Call Failed

Network

When to reboot the modem

Windows

How to open an email attachment and save it to Google Drive and then find that document again

How to download an attachment and save it to their PC locally to "My Documents" and then access that document again

How to position 2 or 3 documents on one screen by changing the size of that document's window.    

How to take a Screenshot/Snippet & send the same via email or Slack.

How to close down “client” and start it up again

Slack

How to download documents from Slack

Google Documents

How to edit documents

Processes

How to ensure they are properly set up prior to shift checkpoint & softphone testing (use dialpad dial your own ph# if it rings your good)

 Fixes

SIP Softphone

How to Provision the Softphone
 

 
=== Windows 10 ===

Check the volume level in Windows