Modem Reboots

Modem Reboots

Modem reboots are done when there is a perceived Network issue.

These are some hints that the network may be having issues:

• Web pages load slowly
• Scripter keeps giving connection errors
• The softphone needs to be provisioned multiple times.
• Checkpoint keeps dropping connection (you'll know this happens when Scripter says "This page can't be displayed...")
   

Note:  There is no maintenance that needs to be done to a modem.  Maintenance is done by the Internet Provider.  We want to reboot it when we see there is an issue.  If someone has to reboot their modem often, then it is a sign there is a different issue on the network.