Restart Apps: Difference between revisions

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== Restart Applications ==
''This page explains how to restart the browser, softphone and VPN.'' 
== <br>Restart Applications ==


# Log the user out of scripter (don't skip this step, it can cause issues trying to log back in).  The fastest way to get logged out is to hit F5. [[File:Restart1.png]]
'''Step 1: Log User out of Scripter'''<br>The fastest way to do this is to hit F5.&nbsp; Don't skip this step, or it will cause an issue where the user is logged out of Scripter a few times after reconnecting.<br>&nbsp;<br>[[File:Restart1.png]]<br>&nbsp;
# Find the phone icon in the lower right-hand corner of the screen (by the clock.) [[File:Provision1.png]]
 
# Right click the icon to bring up the softphone’s menu, then click '''Exit''' at the bottom of the menu. [[File:Restart2.png]]
'''Step 2:&nbsp; Find the Phone Icon'''<br>This is located in the lower right-hand corner of the screen (by the clock) in the system tray.<br>&nbsp;<br>[[File:Provision1.png]]<br>&nbsp;
 
'''Step 3:&nbsp; Exit the Softphone'''<br>
 
Right click the icon to bring up the menu, then click '''''Exit''' ''at the bottom of the menu.<br>&nbsp;<br>[[File:Restart2.png]]<br>&nbsp;
 
'''Step 4:&nbsp; Find the Check Point Icon'''<br>This is located in the lower right-hand corner of the screen (by the clock)&nbsp; in the system tray.<br>&nbsp;<br>[[File:Restart3.png]]<br>&nbsp;
 
'''Step 5:&nbsp; Exit''' '''Check Point'''<br>Right click the icon to bring up the menu, then click '''''Shutdown Client'''''''' '''at the bottom of the menu.<br>&nbsp;<br>[[File:Restart4.png]]<br>&nbsp;'''
 
'''Step 6:&nbsp; Confirm Shutdown'''<br>Click '''''Yes''' ''to confirm that you want to shutdown Check Point.<br>&nbsp;<br>[[File:Restart5.png]]<br>&nbsp;
 
'''Step 7:&nbsp; Login'''<br>All the applications are shut down.&nbsp; Login as you normally would.<br>
 
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''If any information is incorrect or out-of-date, please notify the Technical Support team at [mailto:workfromhome@imkgp.com workfromhome@imkgp.com].''

Latest revision as of 23:47, 4 July 2024

This page explains how to restart the browser, softphone and VPN. 


Restart Applications

Step 1: Log User out of Scripter
The fastest way to do this is to hit F5.  Don't skip this step, or it will cause an issue where the user is logged out of Scripter a few times after reconnecting.
 

 

Step 2:  Find the Phone Icon
This is located in the lower right-hand corner of the screen (by the clock) in the system tray.
 

 

Step 3:  Exit the Softphone

Right click the icon to bring up the menu, then click Exit at the bottom of the menu.
 

 

Step 4:  Find the Check Point Icon
This is located in the lower right-hand corner of the screen (by the clock)  in the system tray.
 

 

Step 5:  Exit Check Point
Right click the icon to bring up the menu, then click Shutdown Client''' at the bottom of the menu.
 

 

Step 6:  Confirm Shutdown
Click Yes to confirm that you want to shutdown Check Point.
 

 

Step 7:  Login
All the applications are shut down.  Login as you normally would.

 

 

 

If any information is incorrect or out-of-date, please notify the Technical Support team at workfromhome@imkgp.com.