Help Desk 2FA Setup: Difference between revisions

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## If you have an Android phone, click the green ''Install'' button and wait for the app to install. <br>&nbsp;<br>[[File:Help desk 2fa setup app store.png|566x566px]]<br>&nbsp;
## If you have an Android phone, click the green ''Install'' button and wait for the app to install. <br>&nbsp;<br>[[File:Help desk 2fa setup app store.png|566x566px]]<br>&nbsp;
# Find the email from '''WatchGuard''', open it and click on the '''Start Activation''' button.<br>&nbsp;<br>[[File:Help desk 2fa setup watchguard email.png|453x453px]]<br>&nbsp;
# Find the email from '''WatchGuard''', open it and click on the '''Start Activation''' button.<br>&nbsp;<br>[[File:Help desk 2fa setup watchguard email.png|453x453px]]<br>&nbsp;
# After the next page opens, click the '''Activate''' button. &nbsp; [[File:Help desk 2fa setup activate.png|401x401px]]&nbsp;
# After the next page opens, click the '''Activate''' button. <br>&nbsp;<br>[[File:Help desk 2fa setup activate.png|401x401px]]<br>&nbsp;
# The token will activate. This can take a few minutes. You don't have to do anything while it activates, just wait for the next screen to load. &nbsp; [[File:Help desk 2fa setup activating.png|690x690px]]&nbsp;
# The token will activate. This can take a few minutes. You don't have to do anything while it activates, just wait for the next screen to load. <br>&nbsp;<br>[[File:Help desk 2fa setup activating.png|690x690px]]<br>&nbsp;
# Once it's activated, you can set a token name (not required). I named this one ''iMarketing''. Click the '''Save''' button. &nbsp; [[File:Help desk 2fa setup name.png|694x694px]]&nbsp;
# Once it's activated, you can set a token name (not required). I named this one ''iMarketing''. Click the '''Save''' button. <br>&nbsp;<br>[[File:Help desk 2fa setup name.png|694x694px]]<br>&nbsp;
# This screen verifies the token is setup and ready. Press the '''Close''' button. &nbsp; [[File:Help desk 2fa setup verified.png|695x695px]]&nbsp; &nbsp; &nbsp; ''If any information is incorrect or out-of-date, please notify the Technical Support team at [mailto:workfromhome@imkgp.com workfromhome@imkgp.com].''
# This screen verifies the token is setup and ready. Press the '''Close''' button. <br>&nbsp;<br>[[File:Help desk 2fa setup verified.png|695x695px]]<br>&nbsp;<br>&nbsp;<br>&nbsp;<br>''If any information is incorrect or out-of-date, please notify the Technical Support team at [mailto:workfromhome@imkgp.com workfromhome@imkgp.com].''

Latest revision as of 20:42, 5 July 2024


  1. Download the the free WatchGuard AuthPoint application.
    1. Go to the Google Play Store or the Apple App Store and search for Watchguard AuthPoint.
    2. If you have an Apple phone, click the blue GET button and wait for the app to install.
    3. If you have an Android phone, click the green Install button and wait for the app to install.
       

       
  2. Find the email from WatchGuard, open it and click on the Start Activation button.
     

     
  3. After the next page opens, click the Activate button.
     

     
  4. The token will activate. This can take a few minutes. You don't have to do anything while it activates, just wait for the next screen to load.
     

     
  5. Once it's activated, you can set a token name (not required). I named this one iMarketing. Click the Save button.
     

     
  6. This screen verifies the token is setup and ready. Press the Close button.
     

     
     
     
    If any information is incorrect or out-of-date, please notify the Technical Support team at workfromhome@imkgp.com.
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