Modem Reboots

Modem Reboots

Modem reboots are done when there is a perceived Network issue.

These are some hints that the network may be having issues:

• Web pages load slowly
• Scripter keeps giving connection errors
• The softphone needs to be provisioned multiple times.
• Checkpoint keeps dropping connection (you'll know this happens when Scripter says "This page can't be displayed...")
   

Important Note on Modem Reboots:

While routine maintenance of modems is typically managed by your Internet Service Provider, it is now recommended that you reboot your modem daily before starting your shift as a proactive measure to enhance network security and protect against potential malware threats. Regular reboots can help disrupt any ongoing unauthorized activities and ensure that your connection remains secure and stable.

 

Please note, if frequent issues requiring additional reboots arise, it may indicate underlying problems with your network or hardware. Continuous connectivity issues, despite daily reboots, should be reported to your IT department or Internet Service Provider for further investigation.

 

 

What is a Modem?

A modem is a device that connects your home to the internet. It usually looks like a small box with lights on the front, and it has cables connected to it. Rebooting your modem can help solve internet connection problems and improve your connection speed.

 

How To Reboot Your Modem

 

Step 1: Locate Your Modem

• Find your modem.
  • Look for a small box-like device that might be placed on a desk, shelf, or near your computer. It will have several lights on it and cables connected at the back, including one for power and one or more that may be connected to your computer or a router.
     

Step 2: Check the Lights

• Observe the modem’s lights.
  • Before proceeding, look at the lights on the front of the modem. Normally, some lights should be steady and others may be blinking. This is useful to compare after you reboot to make sure it starts up correctly.
     

Step 3: Turn Off the Modem

• Power down the modem.
  • Find the power button on the modem. If there is one, press it to turn off the modem. If there’s no power button, unplug the power cable from the back of the modem.
     

Step 4: Wait

• Wait for a short period.
  • After turning off the modem, wait for about one minute. This waiting period allows the modem to fully shut down and reset, which is necessary for a proper reboot.
     

Step 5: Turn On the Modem

• Power up the modem.
  • Press the power button again or plug the power cable back into the modem. Wait for the modem to start up. This may take a few minutes.
     

Step 6: Observe the Lights Again

• Check the modem’s lights.
  • Watch the lights on the front of the modem. Initially, they might blink, but after a minute or two, they should stabilize or return to the pattern you observed in Step 2. This indicates that the modem is connected and working properly.
     

Step 7: Test Your Connection

• Check your internet connection.
  • Once the modem’s lights indicate it is online, try using the internet on your device. Open a web browser and visit a website to ensure everything is working correctly.

 

 

 

If any information is incorrect or out-of-date, please notify the Technical Support team at workfromhome@imkgp.com.