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= TECH SUPPORT =




== Audio ==
= Tech Support =
[[No Audio]]
''In this section of the Wiki, you'll find comprehensive guides and step-by-step instructions designed to help you troubleshoot and resolve common issues with your PC and network. If you require further assistance or encounter a problem that isn't covered by our guides, please don't hesitate to reach out to our dedicated tech support team. You can contact us any time at [mailto:workfromhome@imkgp.com workfromhome@imkgp.com].''


[[Dial Call Failed]]<br>&nbsp;<br>
''&nbsp;''
== Network ==
[[Modem Reboots|Rebooting A Modem]]


&nbsp;
[[No Audio]] - for when there is no audio, and no errors on the screen.


== Windows ==
[[Dial Call Failed]] - for when there is no audio and the Dial Call Failed error on the screen.
[[Check Windows Volume|Check the Volume Level in Windows]]


[[Copy and Paste]]
[[Modem Reboots|Modem Reboot]] - for continuous network problems that require multiple provisions, or the user complains of multiple disconnects.


[[Send Snips and Screenshots|Take and Send Screenshots]]
&nbsp;


[[Minimizing Maximizing Moving and Resizing|Minimizing, Maximizing, Moving and Resizing]]
&nbsp;
= Tutorials =
''In this section of the Wiki, you'll discover a variety of tutorials aimed at enhancing your proficiency with essential software and applications. Whether you're learning to navigate Windows, or becoming more efficient with Slack, Gmail, Google Drive, or Google Chrome, these tutorials are designed to provide clear and practical guidance. If you have questions or need additional guidance on any tutorial, our team is always ready to assist at [mailto:workfromhome@imkgp.com workfromhome@imkgp.com].''


&nbsp;<br>
''&nbsp;''
=== Windows Tutorials ===
[[Check Windows Volume|Check the Volume Level in Windows]]


== Check Point VPN ==
[[Copy and Paste]]  
[[Restart Checkpoint|Restart Check Point VPN]]<br>&nbsp;


== SIP Soft Phone ==
[[Send Snips and Screenshots|Take and Send Screenshots]]  
[[Provision|Provision the SIP Softphone]]<br>&nbsp;


== Slack ==
[[Minimizing Maximizing Moving and Resizing|Minimizing, Maximizing, Moving and Resizing]]  
[[Download Documents From Slack|How to download documents from Slack]]


[[Send Documents From Slack|How to send documents from Slack]] <br>&nbsp;<br>
&nbsp;
== Gmail ==
=== Software Tutorials ===
[[Saving Documents to Google Drive|Saving Documents from Gmail to Google Drive]]
[[WFHConnect]]  


[[Saving Documents to Hard Drive|Saving Documents from Gmail to Hard Drive]]
[[Provision|Provision the Softphone]]  


[[Send Documents From Gmail|How to send documents from Gmail]] (not complete)<br>&nbsp;<br>
&nbsp;
=== Google Chrome ===
[[Chrome Tabs]]  


== Google Documents ==
&nbsp;
[[Google Docs Edit Docs|How To Edit Documents in Google Docs]] (not complete)<br>&nbsp;
=== Slack ===
[[Download Documents From Slack]]
 
[[Send Documents From Slack]]  


== Processes ==
&nbsp;
[[Restart Apps|Restart All Applications]]
=== Gmail ===
[[Saving Documents to Google Drive|Saving Documents from Gmail to Google Drive]]  


[[Shift Start Checklist]] (not complete)
[[Saving Documents to Hard Drive|Saving Documents from Gmail to Hard Drive]]  


&nbsp;
[[Send Documents From Gmail]]
== Hardware ==
[[Replug Headset|Re-plug the Headset]]


&nbsp;
&nbsp;
=== Google Docs ===
[[Google Docs Edit Docs|Edit Documents in Google Docs]]

Latest revision as of 18:55, 4 July 2024


Tech Support

In this section of the Wiki, you'll find comprehensive guides and step-by-step instructions designed to help you troubleshoot and resolve common issues with your PC and network. If you require further assistance or encounter a problem that isn't covered by our guides, please don't hesitate to reach out to our dedicated tech support team. You can contact us any time at workfromhome@imkgp.com.

 

No Audio - for when there is no audio, and no errors on the screen.

Dial Call Failed - for when there is no audio and the Dial Call Failed error on the screen.

Modem Reboot - for continuous network problems that require multiple provisions, or the user complains of multiple disconnects.

 

 

Tutorials

In this section of the Wiki, you'll discover a variety of tutorials aimed at enhancing your proficiency with essential software and applications. Whether you're learning to navigate Windows, or becoming more efficient with Slack, Gmail, Google Drive, or Google Chrome, these tutorials are designed to provide clear and practical guidance. If you have questions or need additional guidance on any tutorial, our team is always ready to assist at workfromhome@imkgp.com.

 

Windows Tutorials

Check the Volume Level in Windows

Copy and Paste

Take and Send Screenshots

Minimizing, Maximizing, Moving and Resizing

 

Software Tutorials

WFHConnect

Provision the Softphone

 

Google Chrome

Chrome Tabs

 

Slack

Download Documents From Slack

Send Documents From Slack

 

Gmail

Saving Documents from Gmail to Google Drive

Saving Documents from Gmail to Hard Drive

Send Documents From Gmail

 

Google Docs

Edit Documents in Google Docs