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= TECH SUPPORT =




== Audio ==
= Tech Support =
[[No Audio]]
''In this section of the Wiki, you'll find comprehensive guides and step-by-step instructions designed to help you troubleshoot and resolve common issues with your PC and network. If you require further assistance or encounter a problem that isn't covered by our guides, please don't hesitate to reach out to our dedicated tech support team. You can contact us any time at [mailto:workfromhome@imkgp.com workfromhome@imkgp.com].''


[[Dial Call Failed]]<br>&nbsp;<br>
''&nbsp;''
== Network ==
[[Modem Reboots]]<br>&nbsp;<br>
== Windows ==
How to Copy and Paste


[[Saving Documents to Google Drive]]
[[No Audio]] - for when there is no audio, and no errors on the screen.


[[Saving Documents to Hard Drive]]
[[Dial Call Failed]] - for when there is no audio and the Dial Call Failed error on the screen.


[[Minimizing Maximizing Moving and Resizing|Minimizing, Maximizing, Moving and Resizing]]
[[Modem Reboots|Modem Reboot]] - for continuous network problems that require multiple provisions, or the user complains of multiple disconnects.


[[Send Snips and Screenshots|How To Take and Send Screenshots]]
&nbsp;


&nbsp;<br>
&nbsp;
= Tutorials =
''In this section of the Wiki, you'll discover a variety of tutorials aimed at enhancing your proficiency with essential software and applications. Whether you're learning to navigate Windows, or becoming more efficient with Slack, Gmail, Google Drive, or Google Chrome, these tutorials are designed to provide clear and practical guidance. If you have questions or need additional guidance on any tutorial, our team is always ready to assist at [mailto:workfromhome@imkgp.com workfromhome@imkgp.com].''


== Check Point VPN ==
''&nbsp;''
How to restart Check Point VPN<br>&nbsp;
=== Windows Tutorials ===
[[Check Windows Volume|Check the Volume Level in Windows]]


== Slack ==
[[Copy and Paste]]
How to download documents from Slack


How to send documents from Slack<br>&nbsp;<br>
[[Send Snips and Screenshots|Take and Send Screenshots]]


== Gmail ==
[[Minimizing Maximizing Moving and Resizing|Minimizing, Maximizing, Moving and Resizing]]
How to download documents from Gmail


How to send documents from Gmail<br>&nbsp;<br>
&nbsp;
=== Software Tutorials ===
[[WFHConnect]]


== Google Documents ==
[[Provision|Provision the Softphone]]
How to edit documents<br>&nbsp;


== Processes ==
&nbsp;
How to ensure they are properly set up prior to shift checkpoint & softphone testing (use dialpad dial your own ph# if it rings your good)<br>&nbsp;<br>
=== Google Chrome ===
==  Fixes ==
[[Chrome Tabs]]


==== SIP Softphone ====
&nbsp;
[[Provision|How to Provision the Softphone]]<br>&nbsp;
=== Slack ===
[[Download Documents From Slack]]  


==== Windows 10 ====
[[Send Documents From Slack]]  
[[Check Windows Volume|Check the volume level in Windows]]


[[Restart Apps|Restart All Applications]]<br>&nbsp;
&nbsp;
=== Gmail ===
[[Saving Documents to Google Drive|Saving Documents from Gmail to Google Drive]]  


==== Hardware ====
[[Saving Documents to Hard Drive|Saving Documents from Gmail to Hard Drive]]
[[Replug Headset|Replug the Headset]]
 
[[Send Documents From Gmail]]
 
&nbsp;
=== Google Docs ===
[[Google Docs Edit Docs|Edit Documents in Google Docs]]

Latest revision as of 18:55, 4 July 2024


Tech Support

In this section of the Wiki, you'll find comprehensive guides and step-by-step instructions designed to help you troubleshoot and resolve common issues with your PC and network. If you require further assistance or encounter a problem that isn't covered by our guides, please don't hesitate to reach out to our dedicated tech support team. You can contact us any time at workfromhome@imkgp.com.

 

No Audio - for when there is no audio, and no errors on the screen.

Dial Call Failed - for when there is no audio and the Dial Call Failed error on the screen.

Modem Reboot - for continuous network problems that require multiple provisions, or the user complains of multiple disconnects.

 

 

Tutorials

In this section of the Wiki, you'll discover a variety of tutorials aimed at enhancing your proficiency with essential software and applications. Whether you're learning to navigate Windows, or becoming more efficient with Slack, Gmail, Google Drive, or Google Chrome, these tutorials are designed to provide clear and practical guidance. If you have questions or need additional guidance on any tutorial, our team is always ready to assist at workfromhome@imkgp.com.

 

Windows Tutorials

Check the Volume Level in Windows

Copy and Paste

Take and Send Screenshots

Minimizing, Maximizing, Moving and Resizing

 

Software Tutorials

WFHConnect

Provision the Softphone

 

Google Chrome

Chrome Tabs

 

Slack

Download Documents From Slack

Send Documents From Slack

 

Gmail

Saving Documents from Gmail to Google Drive

Saving Documents from Gmail to Hard Drive

Send Documents From Gmail

 

Google Docs

Edit Documents in Google Docs