Provision - Revision history

Wikiadmin at 23:47, 4 July 2024

2024-07-04T23:47:34Z

← Older revision		Revision as of 23:47, 4 July 2024
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	'''Step 14: Click Finish'''<br>		'''Step 14: Click Finish'''<br>

	Click on '''Finish'''.  The softphone is now provisioned.<br> <br>[[File:Provision14.png]]<br>		Click on '''Finish'''.  The softphone is now provisioned.<br> <br>[[File:Provision14.png]]<br>







			''If any information is incorrect or out-of-date, please notify the Technical Support team at [mailto:workfromhome@imkgp.com workfromhome@imkgp.com].''

Wikiadmin at 19:29, 2 May 2024

2024-05-02T19:29:47Z

← Older revision		Revision as of 19:29, 2 May 2024
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	= How to Provision the Softphone =		= How to Provision the Softphone =



	<youtube>cZkuareBqeQ</youtube>		<youtube>cZkuareBqeQ</youtube>



	'''Step 1:  Find the Phone Icon'''<br>This is located in the lower right-hand corner of the screen (by the clock) in the system tray.<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>'''Step 2:  Open the Provision Screen'''<br>Right click the icon to bring up the softphone’s menu, then click '''Provision''' at the top of the menu.<br><br>[[File:Provision2.png]]<br><br>'''Step 3:  Click Next'''<br>Once the Provisioning Wizard opens, click '''Next'''. <br> <br>[[File:Provision3.png]]<br>		'''Step 1:  Find the Phone Icon'''<br>This is located in the lower right-hand corner of the screen (by the clock) in the system tray.<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>'''Step 2:  Open the Provision Screen'''<br>Right click the icon to bring up the softphone’s menu, then click '''Provision''' at the top of the menu.<br><br>[[File:Provision2.png]]<br><br>'''Step 3:  Click Next'''<br>Once the Provisioning Wizard opens, click '''Next'''. <br> <br>[[File:Provision3.png]]<br>

Wikiadmin at 19:28, 2 May 2024

2024-05-02T19:28:29Z

← Older revision		Revision as of 19:28, 2 May 2024
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	= How to Provision the Softphone =		= How to Provision the Softphone =

			<youtube>cZkuareBqeQ</youtube>

	'''Step 1:  Find the Phone Icon'''<br>This is located in the lower right-hand corner of the screen (by the clock) in the system tray.<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>'''Step 2:  Open the Provision Screen'''<br>Right click the icon to bring up the softphone’s menu, then click '''Provision''' at the top of the menu.<br><br>[[File:Provision2.png]]<br><br>'''Step 3:  Click Next'''<br>Once the Provisioning Wizard opens, click '''Next'''. <br> <br>[[File:Provision3.png]]<br>		'''Step 1:  Find the Phone Icon'''<br>This is located in the lower right-hand corner of the screen (by the clock) in the system tray.<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>'''Step 2:  Open the Provision Screen'''<br>Right click the icon to bring up the softphone’s menu, then click '''Provision''' at the top of the menu.<br><br>[[File:Provision2.png]]<br><br>'''Step 3:  Click Next'''<br>Once the Provisioning Wizard opens, click '''Next'''. <br> <br>[[File:Provision3.png]]<br>

Wikiadmin at 14:53, 15 April 2024

2024-04-15T14:53:03Z

← Older revision		Revision as of 14:53, 15 April 2024
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	= How to Provision the Softphone =		= How to Provision the Softphone =

	# Find the ~~phone icon~~ in the lower right-hand corner of the screen (by the clock.)<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>		'''Step 1:  Find the Phone Icon'''<br>This is located in the lower right-hand corner of the screen (by the clock) in the system tray.<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>'''Step 2:  Open the Provision Screen'''<br>Right click the icon to bring up the softphone’s menu, then click '''Provision''' at the top of the menu.<br><br>[[File:Provision2.png]]<br><br>'''Step 3:  Click Next'''<br>Once the Provisioning Wizard opens, click '''Next'''. <br> <br>[[File:Provision3.png]]<br>
	#Right click the icon to bring up the softphone’s menu, then click '''Provision''' at the top of the menu.<br><br>[[File:Provision2.png]]<br><br>
	# Once the Provisioning Wizard opens, click '''Next'''. <br> <br>[[File:Provision3.png]]<br>		'''Step 4: Open Audio Tuning Wizard'''
	# Next, open up the audio properties by clicking '''Audio Tuning Wizard'''.<br> <br>[[File:Provision4.png]]<br>
	# Once the Audio Tuning Wizard opens, click '''Next'''.<br> <br>[[File:Provision5.png]]<br> <br>		Next, open up the audio properties by clicking '''Audio Tuning Wizard'''.<br> <br>[[File:Provision4.png]]<br>
	# On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click '''Next'''.<br> <br>[[File:Provision6.png]]<br>
	# The next window is disabled by Windows settings. Just click '''Next'''.<br> <br>[[File:Provision7.png]]<br>		'''Step 5:  Click Next'''
	# The next window is disabled by Windows settings. Just click '''Next'''.<br> <br>[[File:Provision8.png]]<br>
	# Click on '''Finish''' to close the Audio Tuning Wizard and return to the Softphone Provisioning Wizard.<br> <br>[[File:Provision9.png]]<br>		Once the Audio Tuning Wizard opens, click '''Next'''.<br> <br>[[File:Provision5.png]]<br> <br>
	# Now that we are back to the Softphone Provisioning Wizard, click '''Next'''.<br> <br>[[File:Provision10.png]]<br>
	# The Wizard will now query the DHCP server.  Wait about 30 seconds for this to finish.<br> <br>[[File:Provision11.png]]<br>		'''Step 6:  Select Headset'''
	# Be sure that “Configure Settings” is selected, and the Phone Provisioning Server is set to ims-i3-c1.rmg.local (this should be set by ~~deafult~~).  Once the proper server is inputted, click '''Next'''.<br> <br>[[File:Provision12.png]]<br>
	# On the next screen, make sure the 2nd option (I use a VPN…) is selected.  In the two ~~dropdowns~~ that appear after selecting the 2nd option, <span style="~~font-size: 18pt; background-color: rgb(255, 255, 255);~~ color: rgb(224, 62, 45);" >'''~~make sure both items start~~ with ~~“10~~.253.”'''</span><br> <br>[[File:Provision13.png]]<br>		On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click '''Next'''.<br> <br>[[File:Provision6.png]]<br>
	# Click on '''Finish'''.   The softphone is now provisioned.<br> <br>[[File:Provision14.png]]<br>
			'''Step 7: Click Next'''

			The next window is disabled by Windows settings. Just click '''Next'''.<br> <br>[[File:Provision7.png]]<br>

			'''Step 8: Click Next'''

			The next window is disabled by Windows settings. Just click '''Next'''.<br> <br>[[File:Provision8.png]]<br>

			'''Step 9:  Click Finish'''<br>Click on '''Finish''' to close the Audio Tuning Wizard and return to the Softphone Provisioning Wizard.<br> <br>[[File:Provision9.png]]<br>

			'''Step 10: Click Next'''<br>Now that we are back to the Softphone Provisioning Wizard, click '''Next'''.<br> <br>[[File:Provision10.png]]<br>

			'''Step 11:  Wait for Query'''<br>The Wizard will now query the DHCP server.  Wait about 30 seconds for this to finish.<br> <br>[[File:Provision11.png]]<br>

			'''Step 12:  Confirm Provisioning Server'''<br>Be sure that “Configure Settings” is selected, and the Phone Provisioning Server is set to '''''ims-i3-c1.rmg.local''''' (this should be set by default).  Once the proper server is inputted, click '''Next'''.<br> <br>[[File:Provision12.png]]<br>

			'''Step 13:  Select Network Adapter'''<br>On the next screen, make sure the 2nd option (I use a VPN…) is selected.  In the two drop downs that appear after selecting the 2nd option, make sure both items start with '''''10.253.<br><br>'''''<span style="color: rgb(224, 62, 45);">'''This tells the phone which network the phone server is located on.  If this is not set properly, the phone will not work.  This is the setting most likely to get changed, as it will revert to the wrong adapter if there are any network issues.  Both drop downs must be set to the IP that starts with 10.253 (the text is not important and will say something different on each computer, only the IP is important).'''</span><br> <br>[[File:Provision13.png]]<br>

			'''Step 14: Click Finish'''<br>

			Click on '''Finish'''.  The softphone is now provisioned.<br> <br>[[File:Provision14.png]]<br>

Wikiadmin at 22:03, 9 April 2024

2024-04-09T22:03:15Z

Wikiadmin: added pictures

2024-04-09T22:00:17Z

added pictures

← Older revision		Revision as of 22:00, 9 April 2024
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	# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>		# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>
	# Next, open up the audio properties by clicking Audio Tuning Wizard.<br> <br>[[File:Provision4.png]]<br>		# Next, open up the audio properties by clicking Audio Tuning Wizard.<br> <br>[[File:Provision4.png]]<br>
	# Once the Audio Tuning Wizard opens, click Next.<br> <br>~~ ~~<br> <br>		# Once the Audio Tuning Wizard opens, click Next.<br> <br>[[File:Provision5.png]]<br> <br>
	# On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click Next.<br> <br>~~ ~~<br>		# On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click Next.<br> <br>[[File:Provision6.png]]<br>
	# ~~skip this step now, this~~ window is disabled<br> <br>~~ ~~<br>		# The next window is disabled by Windows settings. Just click Next.<br> <br>[[File:Provision7.png]]<br>
	# ~~skip this step now, this~~ window is disabled<br> <br>~~ ~~<br>		# The next window is disabled by Windows settings. Just click Next.<br> <br>[[File:Provision8.png]]<br>
	# Click on Finish to close the Audio Tuning Wizard and return to the Softphone Provisioning Wizard.<br> <br>~~ ~~<br>		# Click on Finish to close the Audio Tuning Wizard and return to the Softphone Provisioning Wizard.<br> <br>[[File:Provision9.png]]<br>
	# Now that we are back to the Softphone Provisioning Wizard, click Next.<br> <br>~~ ~~<br>		# Now that we are back to the Softphone Provisioning Wizard, click Next.<br> <br>[[File:Provision10.png]]<br>
	# The Wizard will now query the DHCP server.  Wait about 30 seconds for this to finish.<br> <br>~~ ~~<br>		# The Wizard will now query the DHCP server.  Wait about 30 seconds for this to finish.<br> <br>[[File:Provision11.png]]<br>
	# Be sure that “Configure Settings” is selected, and the Phone Provisioning Server is set to ims-i3-c1.rmg.local (this should be set by deafult).  Once the proper server is inputted, click Next.<br> <br>~~ ~~<br>		# Be sure that “Configure Settings” is selected, and the Phone Provisioning Server is set to ims-i3-c1.rmg.local (this should be set by deafult).  Once the proper server is inputted, click Next.<br> <br>[[File:Provision12.png]]<br>
	# On the next screen, make sure the 2nd option (I use a VPN…) is selected.  In the two dropdowns that appear after selecting the 2nd option, make sure both items start with “10.253.”<br> <br>~~ ~~<br>		# On the next screen, make sure the 2nd option (I use a VPN…) is selected.  In the two dropdowns that appear after selecting the 2nd option, make sure both items start with “10.253.”<br> <br>[[File:Provision13.png]]<br>
	# Click on Finish.  The softphone is now provisioned.<br> <br>~~ ~~<br>		# Click on Finish.  The softphone is now provisioned.<br> <br>[[File:Provision14.png]]<br>

Wikiadmin at 21:39, 9 April 2024

2024-04-09T21:39:27Z

← Older revision		Revision as of 21:39, 9 April 2024
Line 2:		Line 2:

	# Find the phone icon in the lower right-hand corner of the screen (by the clock.)<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>		# Find the phone icon in the lower right-hand corner of the screen (by the clock.)<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>
	#Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.<br><br>[[File:Provision2.png]]<br>		#Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.<br><br>[[File:Provision2.png]]<br> <br>
	# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>		# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>
	# Next, open up the audio properties by clicking Audio Tuning Wizard.<br> <br>[[File:Provision4.png]]<br>		# Next, open up the audio properties by clicking Audio Tuning Wizard.<br> <br>[[File:Provision4.png]]<br>

Wikiadmin at 21:38, 9 April 2024

2024-04-09T21:38:19Z

Wikiadmin at 21:35, 9 April 2024

2024-04-09T21:35:21Z

← Older revision		Revision as of 21:35, 9 April 2024
Line 4:		Line 4:
	#Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.<br><br>[[File:Provision2.png]]<br>		#Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.<br><br>[[File:Provision2.png]]<br>
	# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>		# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>
	# Next, open up the audio properties by clicking Audio Tuning Wizard. ~~-- audio tuning wizard is basically disabled~~. ~~we manage audio in the windows properties now~~		# Next, open up the audio properties by clicking Audio Tuning Wizard. [[File:Provision4.png]]
	# Once the Audio Tuning Wizard opens, click Next.		# Once the Audio Tuning Wizard opens, click Next.
	# On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click Next.		# On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click Next.

Wikiadmin at 21:32, 9 April 2024

2024-04-09T21:32:54Z

← Older revision		Revision as of 21:32, 9 April 2024
Line 3:		Line 3:
	# Find the phone icon in the lower right-hand corner of the screen (by the clock.)<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>		# Find the phone icon in the lower right-hand corner of the screen (by the clock.)<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>
	#Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.<br><br>[[File:Provision2.png]]<br>		#Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.<br><br>[[File:Provision2.png]]<br>
	# Once the Provisioning Wizard opens, click Next. [[File:Provision3.png]]		# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>
	# Next, open up the audio properties by clicking Audio Tuning Wizard. -- audio tuning wizard is basically disabled. we manage audio in the windows properties now		# Next, open up the audio properties by clicking Audio Tuning Wizard. -- audio tuning wizard is basically disabled. we manage audio in the windows properties now
	# Once the Audio Tuning Wizard opens, click Next.		# Once the Audio Tuning Wizard opens, click Next.

← Older revision		Revision as of 22:03, 9 April 2024
Line 2:		Line 2:

	# Find the phone icon in the lower right-hand corner of the screen (by the clock.)<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>		# Find the phone icon in the lower right-hand corner of the screen (by the clock.)<br> <br>[[File:Provision1.png\|alt=Softphone Icon]]<br> <br>
	#Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.<br><br>[[File:Provision2.png]]<br>~~ ~~<br>		#Right click the icon to bring up the softphone’s menu, then click '''Provision''' at the top of the menu.<br><br>[[File:Provision2.png]]<br><br>
	# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>		# Once the Provisioning Wizard opens, click '''Next'''. <br> <br>[[File:Provision3.png]]<br>
	# Next, open up the audio properties by clicking Audio Tuning Wizard.<br> <br>[[File:Provision4.png]]<br>		# Next, open up the audio properties by clicking '''Audio Tuning Wizard'''.<br> <br>[[File:Provision4.png]]<br>
	# Once the Audio Tuning Wizard opens, click Next.<br> <br>[[File:Provision5.png]]<br> <br>		# Once the Audio Tuning Wizard opens, click '''Next'''.<br> <br>[[File:Provision5.png]]<br> <br>
	# On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click Next.<br> <br>[[File:Provision6.png]]<br>		# On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click '''Next'''.<br> <br>[[File:Provision6.png]]<br>
	# The next window is disabled by Windows settings. Just click Next.<br> <br>[[File:Provision7.png]]<br>		# The next window is disabled by Windows settings. Just click '''Next'''.<br> <br>[[File:Provision7.png]]<br>
	# The next window is disabled by Windows settings. Just click Next.<br> <br>[[File:Provision8.png]]<br>		# The next window is disabled by Windows settings. Just click '''Next'''.<br> <br>[[File:Provision8.png]]<br>
	# Click on Finish to close the Audio Tuning Wizard and return to the Softphone Provisioning Wizard.<br> <br>[[File:Provision9.png]]<br>		# Click on '''Finish''' to close the Audio Tuning Wizard and return to the Softphone Provisioning Wizard.<br> <br>[[File:Provision9.png]]<br>
	# Now that we are back to the Softphone Provisioning Wizard, click Next.<br> <br>[[File:Provision10.png]]<br>		# Now that we are back to the Softphone Provisioning Wizard, click '''Next'''.<br> <br>[[File:Provision10.png]]<br>
	# The Wizard will now query the DHCP server.  Wait about 30 seconds for this to finish.<br> <br>[[File:Provision11.png]]<br>		# The Wizard will now query the DHCP server.  Wait about 30 seconds for this to finish.<br> <br>[[File:Provision11.png]]<br>
	# Be sure that “Configure Settings” is selected, and the Phone Provisioning Server is set to ims-i3-c1.rmg.local (this should be set by deafult).  Once the proper server is inputted, click Next.<br> <br>[[File:Provision12.png]]<br>		# Be sure that “Configure Settings” is selected, and the Phone Provisioning Server is set to ims-i3-c1.rmg.local (this should be set by deafult).  Once the proper server is inputted, click '''Next'''.<br> <br>[[File:Provision12.png]]<br>
	# On the next screen, make sure the 2nd option (I use a VPN…) is selected.  In the two dropdowns that appear after selecting the 2nd option, make sure both items start with “10.253.”<br> <br>[[File:Provision13.png]]<br>		# On the next screen, make sure the 2nd option (I use a VPN…) is selected.  In the two dropdowns that appear after selecting the 2nd option, <span style="font-size: 18pt; background-color: rgb(255, 255, 255); color: rgb(224, 62, 45);" >'''make sure both items start with “10.253.”'''</span><br> <br>[[File:Provision13.png]]<br>
	# Click on Finish.  The softphone is now provisioned.<br> <br>[[File:Provision14.png]]<br>		# Click on '''Finish'''.   The softphone is now provisioned.<br> <br>[[File:Provision14.png]]<br>

← Older revision		Revision as of 21:38, 9 April 2024
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	#Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.<br><br>[[File:Provision2.png]]<br>		#Right click the icon to bring up the softphone’s menu, then click Provision at the top of the menu.<br><br>[[File:Provision2.png]]<br>
	# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>		# Once the Provisioning Wizard opens, click Next. <br> <br>[[File:Provision3.png]]<br>
	# Next, open up the audio properties by clicking Audio Tuning Wizard. [[File:Provision4.png]]		# Next, open up the audio properties by clicking Audio Tuning Wizard.<br> <br>[[File:Provision4.png]]<br>
	# Once the Audio Tuning Wizard opens, click Next.		# Once the Audio Tuning Wizard opens, click Next.<br> <br> <br> <br>
	# On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click Next.		# On the next screen, we must set the phone to use the headset.  In the two drop downs, make sure the USB headset is selected for both the microphone and speakers.  After that, click Next.<br> <br> <br>
	# skip this step now, this window is disabled		# skip this step now, this window is disabled<br> <br> <br>
	# skip this step now, this window is disabled		# skip this step now, this window is disabled<br> <br> <br>
	# Click on Finish to close the Audio Tuning Wizard and return to the Softphone Provisioning Wizard.		# Click on Finish to close the Audio Tuning Wizard and return to the Softphone Provisioning Wizard.<br> <br> <br>
	# Now that we are back to the Softphone Provisioning Wizard, click Next.		# Now that we are back to the Softphone Provisioning Wizard, click Next.<br> <br> <br>
	# The Wizard will now query the DHCP server.  Wait about 30 seconds for this to finish.		# The Wizard will now query the DHCP server.  Wait about 30 seconds for this to finish.<br> <br> <br>
	# Be sure that “Configure Settings” is selected, and the Phone Provisioning Server is set to ims-i3-c1.rmg.local (this should be set by deafult).  Once the proper server is inputted, click Next.		# Be sure that “Configure Settings” is selected, and the Phone Provisioning Server is set to ims-i3-c1.rmg.local (this should be set by deafult).  Once the proper server is inputted, click Next.<br> <br> <br>
	# On the next screen, make sure the 2nd option (I use a VPN…) is selected.  In the two dropdowns that appear after selecting the 2nd option, make sure both items start with “10.253.”		# On the next screen, make sure the 2nd option (I use a VPN…) is selected.  In the two dropdowns that appear after selecting the 2nd option, make sure both items start with “10.253.”<br> <br> <br>
	# Click on Finish.  The softphone is now provisioned.		# Click on Finish.  The softphone is now provisioned.<br> <br> <br>